Therapia Case Study

Therapia A Compassionate SaaS Platform for Autism Therapy Management.

Project’s Overview

Therapia is a web-based SaaS platform designed for parents of children with autism and therapists who work closely with them. It provides a centralised, intuitive space to schedule, track, record, and analyse therapy sessions, while also facilitating communication and documentation between both parties.

Studio Ideoholics was tasked with designing a product that wasn’t just functional, but emotionally intelligent, accessible, and empowering for caregivers and therapists alike.

The Challenge

Therapy management for neurodivergent children is fragmented. Parents juggle multiple tools: calendars, WhatsApp chats, PDFs, offline records. Therapists face difficulty managing various clients, session histories, and progress reports across disconnected platforms. We identified three primary pain points:

• Lack of centralised communication and documentation.

• Absence of visual progress tracking that is easy for non-specialists to understand.
• Tools that felt too clinical or cold for such a deeply personal journey.

Key Objectives:

• The goal with Therapia was to design a platform that feels emotionally reassuring and easy to use for both parents and therapists. We wanted the interface to be warm, clear, and supportive—something that reflects the sensitive nature of autism care rather than feeling overly clinical.

 

• Since the platform serves two different user types, we focused on building separate yet connected experiences: one for parents to track their child’s progress, manage sessions, and stay in touch with therapists; and one for therapists to handle multiple clients, record session data, and share resources.

 

• Ultimately, our aim was to bring everything—session tracking, communication, file sharing, and progress review—into a single, secure, and user-friendly web app that makes therapy coordination simpler and more meaningful for everyone involved.

Discovery & Research

We conducted user interviews with therapists and parents to understand their digital frustrations and emotional needs. Our competitive analysis revealed that while some tools catered to therapy documentation, none combined empathy, clarity, and usability the way families truly needed.

• Key Insight:

  “I want to feel like I’m part of my child’s journey, not just receiving medical updates.”

Information Architecture & User Flows

• We defined two clear user journeys:

  • Therapist Flow: Add clients → Schedule sessions → Record notes → Share feedback/resources.
  • Parent Flow: View sessions → Track child’s progress → Chat with therapist → Upload/view documents.

   

  We designed the navigation with clarity and simplicity in mind to reduce cognitive overload, especially for users who may already feel emotionally or mentally overwhelmed. The core sections, Dashboard, Session Timeline, Resources, Chat, and Reports, are clearly separated and easy to access. Each section serves a distinct purpose, helping users quickly find what they need without confusion. Whether it's checking upcoming sessions, sharing documents, or reviewing progress, the navigation ensures a smooth, intuitive flow across the entire platform.

Visual Language

• We adopted a calming and warm visual language, avoiding sterile clinical tones. Our interface uses soft blues and neutral creams with accent highlights for alerts or progress. Typography is legible and inclusive, with simple icons aiding navigation for users who may not be tech-savvy.

   

  Design principles:

  • Accessibility first – High contrast, intuitive hierarchy, large click targets.
  • Empathy-driven tone – Content tone that’s warm, clear, and human.
  • Focus on clarity – Minimalism without sacrificing depth.

Key Features Designed

• Dual Dashboards

  To caretaker to the unique needs of both user types, Therapia features dual dashboards, each tailored to its audience. Upon login, parents are welcomed with a dashboard that highlights upcoming therapy sessions, visual progress graphs of their child’s development, and quick access to chat and shared resources.

  For therapists, the dashboard provides an overview of all clients, including session histories, progress notes, and easy access to tools for managing multiple patients efficiently. This role-specific approach ensures that each user sees only what’s relevant to them, making the experience more focused, personal, and manageable.

Session Tracker with Progress Logs

• The Session Tracker with Progress Logs allows therapists to document each session in detail and tag them with specific developmental goals. This structured logging helps maintain consistency and focus in therapy. On the parent side, these sessions are translated into visual progress timelines, making it easy to track improvements over time, whether it’s weeks or months.

  This feature not only informs but also reassures parents, turning abstract growth into something they can see, understand, and feel connected to.

Real-Time Chat + Document Sharing

• To make communication effortless, we integrated a real-time chat feature that feels natural and intuitive. It’s more than just messaging, users can share documents directly within the conversation, keeping everything contextually organized. Whether it’s therapy reports, progress certificates, or at-home exercises, both parents and therapists can exchange important files without switching tabs or tools.

  This not only saves time but also ensures that all updates and resources stay within the flow of the ongoing dialogue.

Resource Library

• The Resource Library serves as a central hub where both parents and therapists can upload, access, and manage important therapy materials. From speech exercises and activity sheets to developmental assessments, all files are neatly organized and easily downloadable.

  This shared space ensures that everyone involved in the child’s care stays on the same page, with quick access to the tools and resources needed to support ongoing progress, whether during sessions or at home.

Special Touches by Ideoholics

• Emotionally intelligent onboarding: Step-by-step onboarding flows were built to ease users into the platform, using friendly prompts and microcopy.
• Visual progress cues: Child progress is visualized using gentle animations, charts, and color-coded milestones.
• Therapist empathy toolkit: We designed custom session templates that include space for both technical observations and caregiver-friendly notes.
• Integrated reminder system: Subtle, supportive reminders help parents and therapists stay on track without feeling overwhelmed.
• Each design decision was evaluated not just for usability—but for how it would make a parent feel in a moment of uncertainty.

Outcome & Impact

The final outcome is a human-first web application that brings together care, communication, and clarity in one unified experience. By thoughtfully blending the technical needs of therapy management with a design approach rooted in empathy, Therapia helps both parents and therapists feel more connected, informed, and emotionally supported throughout their journey.

It’s not just another SaaS platform it’s a compassionate digital companion, built to support real people through real challenges, and designed to make every step of the therapy process a little easier, a little warmer, and a lot more meaningful.